PURPOSE AND SCOPE
The Monroe County Tax Collector’s Office is committed to ensuring accessibility of its website to people with disabilities. The Monroe County Tax Collector’s Office is actively working to increase the accessibility and usability of the website and in doing so adheres to many of the available standards and guidelines.
The Monroe County Tax Collector’s Office does not discriminate in its programs and services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability and complies with Title VI of the Civil Rights Act of 1964, Title IX Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990.
In order to further our commitment to nondiscrimination, we continuously update the website in order to ensure the site conforms to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Such guidelines detail best practices for ensuring assistive technology users can access the site. The guidelines also make the site more user-friendly for all people.
Due to the Monroe County Tax Collector’s Office’s integration with external vendors, areas within the site remain beyond the Monroe County Tax Collector’s Office’s control. Until the integration with these external vendors is resolved, the Monroe County Tax Collector’s Office can only achieve a partial level of conformance according to WCAG.
ACCESSIBILITY ASSISTANCE
If you use assistive technology (such as a screen reader, a Braille reader, or TTY) and the format of any material on our website interferes with your ability to access the information, or to request a reasonable accommodation, or if you need information provided in an alternative format, please let us know via one of the methods outlined below. We will make reasonable effort to accommodate all needs and/or requests.
- Contact us by email: mail@monroetaxcollector.com
- Contact us by phone: (305) 295-5000
- By mail:
Monroe County Tax Collector’s Office
PO Box 1129
Key West, Florida 33041
Any individual who believes material on this site is inaccessible and is considered to be a violation of Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act (ADA) may file a written grievance online via email.
At a minimum, the written grievance should include:
- Your name;
- Your address;
- Your contact information (email and telephone number);
- The date of the complaint;
- A description of the problem encountered;
- The URL (web address) or location of the problem page; and
- Solution desired